Privacy Policy

Direct Solar Care Privacy Policy

This website, www.directsolarcare.co.uk (the “Site"), and all personal information collected from users of this site, is owned solely by “Direct Solutions Group Limited".

In this privacy statement references to “we", “us", “our", “the Company", are references to “Direct Solutions Group Limited". We use the information from our customers and visitors to improve our online service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.

We collect your information when you make an enquiry on our site, book a service, subscribe to our newsletter, respond to a survey or fill out a form. We do not store credit card details nor do we share customer details with any third parties.

What do we collect and how do we use this information?

Any of the information Direct Solar Care collects from you may be used in one of the following ways:

  • To personalise your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings, based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to respond more effectively to your customer service requests and support needs)
  • To send periodic emails

The email address you provide for booking processing will only be used to send you information and updates pertaining to your booking. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

Direct Solar Care implements a variety of security measures to maintain the safety of your personal information when you make an enquiry online via our website or when you enter, submit or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (with your permission) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Delivery Policy

We deliver all our bespoke goods and services, within specific timeframes, as detailed in the original client order documentation.

Refund Cancelation Policy

In compliance with trading laws and best practice, for our bespoke services and solutions, all refund and order cancellations are detailed in the original client order documentation.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, these changes will be posted on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Direct Solutions Group – Head Office:
Suite5,
1 Castle Street
Hinckley
Leicestershire
LE10 1DA

Info@directsolarcare.co.uk
0800 088 6392